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Preciousglow.com orders are shipped with the reliability and accountability of FedEx shipping.
For more information about returning an item, read our
policy on 30-Day Returns.
For a finishing touch, we'll include a free gift card and enclose your item in a distinctive blue and silver gift box.
For insurance reasons, signature is required for FedEx shipments of $750 or more, regardless of any signed waivers you may have with FedEx.
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Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
To help you plan when to expect your order, you'll notice an estimated arrival date listed in the product details for each item. This is the approximate number of days required to process, package, and deliver your order. For some products, the arrival date is listed in the details. For others, your shipment destination will determine your arrival date. For those items, you can determine your arrival date by using the "When will it arrive?" link. For all products, if you place your order before 3 PM Eastern Time on a regular business day (Monday through Friday), your order will begin processing that day. For example, if before 3 PM Eastern Time you order an item that has same day shipping, it will ship the same day. If you place an order on a holiday, a Saturday or Sunday, or after 3 PM Eastern Time on a regular business day, your order will begin processing the following business day.
If you will not be home to sign for your order, Preciousglow.com can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local FedEx location so that you can sign for and pick it up at your leisure. Find the FedEx location nearest you.
Your order delivery method is determined by the price of your order (before tax). You'll find your method of free shipping listed on the Shipping Information page within the shopping basket. If you are offered free USPS®, FedEx Ground®, or FedEx 2Day® delivery, we provide the option to expedite your order with a faster shipping method for a small fee.
Preciousglow.com will ship your order free and insured to your doorstep.
If your order is being shipped via FedEx Priority Overnight or 2Day delivery service:
- Delivery usually arrives in one or two business days (Monday through Friday) following shipment.
- Preciousglow.com will ship only to a street address, not a P.O. Box address.
- Signature is required for shipments totaling $750 or more, regardless of any waivers you may have with FedEx.
- FedEx may require a signature for shipments under $750.
If your order is shipped by FedEx Priority Overnight or FedEx 2Day delivery service, a signature is required upon delivery for shipments totaling $750 or more. If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 866-441-1278 and a diamond and jewelry consultant will arrange this for you.
If your order is being shipped by FedEx® Ground:
- Delivery usually occurs in one to six business days after it is shipped from Preciousglow.com.
- May arrive on Saturday, at no extra charge.
- Preciousglow.com will ship only to a street address, not a P.O. Box address.
- No signature is required.
If your order is being shipped to Alaska, Hawaii or an APO or FPO address via USPS Priority Mail:
- Delivery usually occurs within three business days after it is shipped from Preciousglow.com
- Preciousglow.com will ship only to a street address, not a P.O. Box address.
- No signature is required.
Because APO & FPO orders must be processed through the military postal service, it may take your package a bit more time to arrive. Preciousglow.com ships all APO & FPO orders via USPS Priority Mail and guarantees your package will arrive at the appropriate APO/FPO processing center within 2-4 days. From that point on, we depend on the military postal service to deliver the package to you in a timely manner. We cannot provide a tracking number or specific delivery date. If you are already familiar with sending packages to APO & FPO addresses, you can probably expect your Preciousglow.com order to arrive in about the same amount of time.
If you have any questions, please feel free to contact our Customer Service department at service@Preciousglow.com.com or 866-441-1278.
Your item will be placed in either a tasteful blue velvet bag, or in a blue velvet jewelry box tucked inside the distinctive Preciousglow.com gift box. Select items will arrive in distinctive lacquered wooden boxes. If you'd like a closer look at how your order will be presented, view our Preciousglow.com packaging.
 
All loose diamonds and rings we set will be delivered via FedEx Priority Overnight®. When you receive your loose diamond or built ring it will be presented in a finely finished lacquered wooden ring box. Loose diamonds will be held in place by a tension-secured spring ring. The spring ring is for presentation purposes only and must not be worn.
Read how to protect your jewelry against loss, theft, or damage, with insurance coverage of jewelry and loose diamonds.
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Toll Free: 866-441-1278 
